The Below is the online procedure to file a complaint. Please obtain the Docket number - this enables us to escalate the matter if the authorities fail to solve the problem. All the above is recorded and the area chief is accountable.

 The link provides the escalation matrix and the maximum down time. This know how helps you when you talk to the current AE of whitefield.

Dial 12660 or 1917 (Toll Free)

Welcome/Language Menu 

Welcome to the BESCOM power complaint registration centre.please 

     Press * & 2 to proceed in English.  

Main Menu  

   1) Press 1 to register a Power Complaint 

  2)  Press 2 to check the status of the Power Complaint 

  3)  Press 3 to be transferred to an Operator 

  4)  Press 4 to be transferred to billing and information centre 

  5)  Press 0 to end this call

Register a Power complaint 

  1)  Please enter your 13 digit Consumer Number now 

  2)  Please press 1 to confirm this number or press 2 to enter the number once again. 

  3)  Please record your complaint after the beep, your complaint may be upto 2 minutes now.  

  4)  Press any key on your telephone to end your message 

  5)  Your complaint has been successfully registered. The complaint has been given the docket number----------.

         We repeat, your complaint has been given the docket number------.

         Please use this docket number in your future references to this Complaint.

Check the status of the Power Complaint 

  1. Please enter the docket number given to your complaint followed by the *button. 

  2. You entered the docket number------.Please press 1 to confirm this number or press 2 to enter the number once agian 

  3.Your complaint has been communicated to the concerned officials and is under analysis.A report on the matter is awaited.

     Please get back to us after some time to obtain an update on your complaint

  4. (Complaint solved)Your complaint has been-processed and has been solved successfully.The problem had been occurred because-------- 

Transferred to an operator 

   Consumer is transferred to a operator on the help desk. 

End this call 

  Thank you using the BESCOM consumer information system.Have a nice day!